To create a new FAQ, go to the left-hand menu of your website Dashboard, click on "FAQ," then "Add New."
Your creation process will follow this order:
Give it a title: Click in the field that says “Enter title”.
Note: This "title" is actually the Question!
It will also be used to generate the slug (= URL).

Complete the Description: This is the Answer to the question.
Excerpt (Optional): You can add a summary in the dedicated excerpt field if needed.
Assign a Type (Right Sidebar): On the right side of the page, associate one or more Types (categories) with this FAQ.
Publish!